Calabasas Pawz Inn Logo - Calabasas Pawz Inn: Premier Dog Boarding & Daycare in the Heart of Calabasas
Book a Tour

Terms & Privacy

GENERAL TERMS OF SERVICE

Last Updated: December 18, 2025

By using the services of Calabasas Pawz Inn, you agree to the following terms:

1. Health & Vaccinations

To ensure the safety of all guests, all pets must be current on vaccinations (Rabies, Distemper, and Bordetella) prior to check-in. Proof of vaccination from a licensed veterinarian is required. We reserve the right to refuse service to any pet showing signs of illness or parasites.

2. Check-In & Pick-Up

Hours: Please adhere to our posted business hours for drop-off and pick-up.

Late Pick-Up: Pets not picked up by closing time may be subject to a late fee or an additional night’s boarding charge.

Abandoned Pets: Any pet not picked up within 7 days of the scheduled date without communication will be considered abandoned in accordance with California law.

3. Medical Emergencies

In the event of a medical emergency, Calabasas Pawz Inn will attempt to contact the owner or the emergency contact provided. If we cannot reach you, you authorize us to seek veterinary care. All costs associated with emergency care are the sole responsibility of the pet owner.

4. Liability

While we provide the highest level of care, Calabasas Pawz Inn is not liable for illness, injury, or loss of a pet unless caused by gross negligence of our staff.

5. SMS Messaging Terms

By providing your phone number, you consent to receive customer care messages from Pet care by Val LLC DBA Calabasas Pawz Inn. Message frequency may vary. On average, you may receive 1-2 messages per month. Message and data rates may apply.

  • To unsubscribe, text STOP at any time.
  • For assistance, text HELP.

For more information, please review our privacy policy at https://calabasaspawzinn.com/terms-and-privacy/.

PRIVACY POLICY & MEDIA RELEASE

1. Information Collection

We collect personal data (name, phone, email) and pet data to facilitate bookings and provide care updates. We do not sell your personal information to third parties.

2. SMS Data Collection and Use

We collect personal and mobile data solely for the purpose of providing and improving our business operations. Your information is not used or shared with third parties for marketing purposes.

3. Data Sharing

Your data will not be transferred to external organizations. Data sharing is strictly limited to what is necessary for our business operations and is never used for marketing by third parties.

4. Data Protection

We implement appropriate measures to prevent unauthorized access, use, or sharing of your personal information.

5. Consumer Rights

You have the right to opt out of receiving messaging campaigns at any time. To opt out, please follow the instructions provided in our messages or contact us directly.

6. Pet Likeness & Social Media Release

By using our services, you grant Calabasas Pawz Inn permission to:

  • Capture photos and videos of your pet(s) during their stay.

  • Use these images on our website (calabasaspawzinn.com) and our official social media channels (Instagram, Facebook, TikTok) for marketing and promotional purposes.

Opt-Out: If you do not wish for your pet to be featured, please notify us at 818-835-1936.

7. Contact Us

For questions regarding these terms, please contact:
Calabasas Pawz Inn
Phone: 818-835-1936

SMS Terms and Conditions & Privacy Policy

Calabasas Pawz Inn respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

  • ​Data Collection: We collect your name and mobile phone number when you sign up for SMS updates. This information is collected via our website contact form, verbal consent over the phone at 818-835-1936, or during our check-in process.
  • Data Usage: We use your data solely for sending customer care messages, appointment reminders, and status updates regarding your pet’s daycare, boarding, or bath services.
  • ​Data Security: We protect your data with secure storage measures to prevent unauthorized access.
  • Data Retention: We retain your information as long as you are an active client or subscribed to our SMS service. You may request deletion at any time.

​MESSAGE AND DATA RATES MAY APPLY:

Your mobile carrier may charge fees for sending or receiving text messages.

  • ​Message Frequency: Messages are recurring, and message frequency varies based on your pet’s stay and communication needs.
  • ​Help: Contact Calabasas Pawz Inn at 818-835-1936 or visit calabasaspawzinn.com for HELP or to STOP receiving messages.
  • Opt-Out: You can opt out of the SMS list at any time by replying STOP to any message we send. After unsubscribing, we will remove your number from our list.
  • Non-Sharing Clause: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.